Before reaching out to us, please ensure that your query or concern cannot be addressed by referring to our FAQs page.

When contacting us, kindly provide your 4-digit order number. If you don’t have your order number handy, please provide the full name or address used for your order. We aim to respond to customer emails within 12-24 hours, if not sooner.

If you haven’t received a response from us within 12-24 hours, please check your Promotion or Spam mailbox. Alternatively, feel free to contact us directly at info@mikacarpet.com.