Thank you for choosing our high-end customized service. Each artwork is specially designed and prepared for you, and as such, we cannot accept returns or exchanges unless there is a quality issue.

Returns Due to Quality Issues:
If the goods received are damaged or incorrect due to our reasons, we will bear the shipping fee for the return.

Returns Caused by the Consumer:
If the return is initiated by the consumer for reasons other than quality issues, the consumer is responsible for the shipping fee. The specific fee will depend on the express company chosen by the consumer.

Order Cancellations and Changes:
If you need to cancel your order or make changes, please contact us within 24 hours after placing the order. Due to the custom nature of our products, we cannot accept cancellations or changes after this time frame.

Damages and Issues:
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us within 14 days so we can address the issue accordingly.

Non-Returnable Items:
We do not accept returns or exchanges for non-quality issues, including but not limited to:

Products without sufficient proof of purchase
Lost or stolen products
Items that have exceeded the return period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through third parties
Damage from external sources
Damage from misuse of products (e.g., falls, extreme temperatures, water damage)
Purchases from unauthorized resellers
Refunds (if applicable):
If a refund is approved, it will be processed and applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, please check your bank account. Contact your credit card company and bank if necessary, as there may be processing delays before the refund is posted.